Who we are
XCLUSIVE PALACE (XCLUSIVE PALACE “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit xclusivepalace.com (the “Site”) or engage with our services.
We are a U.S.-based company and follow applicable state privacy laws. This policy is designed to help you understand your rights and our obligations, regardless of where you live in the United States.
What personal data we collect and why we collect it
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly (Submission is voluntary, and we handle such data with additional care and purpose limitation)
- Name, email address, phone number
- Photos, year of birth, gender identity, relationship status (as part of membership applications)
- Information about yourself provided in your membership application
- Event RSVPs and history
- Payment data (processed securely by third-party vendors, we do not store or have access to sensitive payment information such as credit card numbers)
- Messages, feedback, or other communications
b. Information We Collect Automatically
- IP address, device and browser type, operating system
- Pages viewed and links clicked
Cookies and tracking technologies to enhance site experience and remember your preferences
2. How We Use Your Information
We use your information to:
- Evaluate and process membership applications
- Facilitate and manage event attendance and memberships
- Send updates, confirmations, and marketing communications
- Personalize user experiences and improve our services
- Detect and prevent fraud or misuse
- Comply with legal obligations and respond to lawful requests
3. How We Share Information
We may share your information:
- With service providers for normal course of business (email, hosting, payment processors) under strict confidentiality
- When required by law, legal process, or to protect rights/safety
- With your consent or as otherwise permitted by applicable law
4. Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Access the personal data we have about you
- Correct inaccurate personal information
- Delete your personal information
- Opt out of:
- Targeted advertising
- Profiling that affects legal or significant decisions
- Sale or sharing of personal data
- Limit use and disclosure of sensitive personal information (where applicable)
- Appeal a denied request (in states like CO, CT, VA)
To submit a request, email us at Xclusivepalace.com. We may need to verify your identity before processing.
You can also opt out of marketing emails and/or text messages using the unsubscribe link at the bottom of any message or replying “unsubscribe” or simply write a message requesting to unsubscribe to any marketing email or text message.
5. Data Retention
We retain your information as long as necessary for business purposes, membership validation, compliance, and dispute resolution.
6. Security
We implement reasonable and appropriate safeguards to protect your data from unauthorized access or misuse. No system is 100% secure, and we encourage you to take steps to protect your account and devices.
7. Do Not Track
Our website currently does not respond to Do Not Track (DNT) signals.
8. Children’s Privacy
Our services are intended for adults 25+. We do not knowingly collect personal data from individuals under 25 years of age.
9. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. When we do, we’ll update the “Effective Date” above and post a revised version on this page.
10. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
Email: info@xclusivepalace.com
